Strategic Accounts Manager

Business Development · Greenville, South Carolina
Department Business Development
Employment Type Full-Time
Minimum Experience Mid-level

This is a senior client-facing member within the Business Development team located in the Greenville area, reporting to the Director of Client Relationships.

About You

You are experienced enough to understand how business works and creative enough to identify new and better solutions. You are a driver who passionately advocates for clients within our team and determinedly promotes Worthwhile among our clients. You consult, make recommendations, and close new business from existing strategic accounts. You are comfortable talking to technical and business-oriented stakeholders with seniority, ranging from the enterprise C-Suite to managers at mid-market companies. You are a relational person, focused on developing partner-oriented long-term relationships at multiple levels within accounts. You are good at crafting a defensible business case, enjoy giving a talk, and are comfortable presenting a slide deck or report. 

About Us

Worthwhile helps mid-market companies out-innovate their competition through software and data. We utilize a proprietary Client Engagement Model that incorporates Design Thinking methodology to continuously design, build, and run digital transformation initiatives that deliver real business value in the manufacturing, financial services and healthcare sectors. Our culture is unique and defined by our 20 specific value behaviors. This relentless focus throughout our 27 year history has enabled us to achieve an unprecedented Net Promoter Score of 84 (2x the industry average) and a 94% employee retention (also 2X industry average) which reduces business disruption and increases speed/traction toward execution. These accomplishments have allowed us to be named the #2 Best Place to Work in South Carolina for 2019 and 2020. 

Your Responsibilities

  • Proactively consult with a book of 10-15 existing key clients and another 5-10 second-tier clients, providing value to a complex range of stakeholders within each organization.
  • Grow client relationships by identifying and closing opportunities within existing accounts.
  • Leverage open ended questions and discovery to learn about the client’s mission/vision/strategic objectives, business line org chart, budget allocations, and challenges. 
  • Specific areas of consulting will include technology initiative roadmap creation, transforming data into meaningful information, and identifying new efficiencies through automation. Systems integration, data warehousing, and data visualizations are all key areas of discussion. Workflow, CRM and PM-type solutions outside of the ERP, but integrated into the ERP will also be core areas of consulting.
  • Bring in the Director of Client Relationships or the CEO at strategic points to assist in expanding relationships within key accounts.
  • Take over leadership of new key account relationships as the team identifies new business opportunities.
  • Partner with the Program Management Office, Solutions Architect, and/or CTO to ensure delivery and technical recommendations align with client business goals and realities.
  • Survey key accounts and deliver those insights across the company, leading to continuous operational improvement.
  • Create, negotiate, and close client agreements.
  • Present regular reports to clients on industry trends and provide product success reviews. Maintain an ability to research and give a talk on a subject related to our industry.
  • Serve and entertain clients in a relational manner. This may include attending their trade shows or events, or even dropping off coffee and breakfast at their location.
  • Stay abreast of industry trends in software development and data analytics.
  • Be a continuous learner and find creative ways to deliver real measurable value to clients.
  • Intra-day regional car travel is common and overnight travel up to 20% of the time should be anticipated.
  • Ability to fit in with a variety of client office dress environments. Often this is business casual, but occasionally it is more formal.
  • Support any other initiative or project as defined by the leadership team.

Role Expectations

  • Meet or exceed monthly activity, referral, and pipeline creation benchmarks.
  • Manage a pipeline of opportunities and meet quarterly revenue generation targets.

  • The following would be great to have, but are not necessarily required:
    • Existing relationships at the executive level within mid-market companies.
    • Experience selling consulting, custom software or data analytics services.

Compensation and Benefits

  • Base salary plus commission.
  • Health insurance, paid time off, expense and travel account, and other benefits.

Your Ethos

  • Perform your work in accordance with our 20 specific values-based actions.
  • Long term relational thinking. Understand that the year is more important than the quarter, the relationship is more important than the transaction, and our culture is more important than all of it.
  • Make decisions in alignment with our vision:
    • A magnet for companies seeking the most valuable software.
    • A destination for people seeking the most fulfilling work.
  • Make decisions in alignment with our mission:
    • We entertain an engagement only when the client is significantly rewarded.
    • Our employees’ fulfillment will be fueled by our clients’ success.
    • Our engagements are successful when our clients request an ongoing strategic relationship.
  • Drive deep collaboration among our team with a focus on solutions that make us more valuable to our clients.
  • Listen intently and reflectively to clients with a desire to understand before being understood.
  • Be curious and constantly improve to provide better solutions for clients.
  • Excel in communicating with clients; be clear, concise, and anticipate questions.
  • Honor your commitments: be on time, every time; deliver what you promise when you promise it.

Thank You

Your application was submitted successfully.

  • Location
    Greenville, South Carolina
  • Department
    Business Development
  • Employment Type
  • Minimum Experience