Client Advisor (Outside Sales)

Business Development · Greenville, South Carolina
Department Business Development
Employment Type Full-Time
Minimum Experience Experienced

The Client Advisor is a senior client-facing member within the Business Development team located in the Greenville, SC area, reporting to the Director of Client Relationships.

What you can expect from the interview process:

  • Step 1 - Phone interview with the Talent & Culture Manager 
    • 15-30 minutes to talk about your skills, experience, you as a person, as well as getting to know more about Worthwhile.

  • Step 2 - Complete an evaluation project (we call it a Demo of Art).
    • We ask that you don't invest more than 2 hours to this project

  • Step 3 - Interview with the Hiring Manager to discuss your Demo of Art and talk more about you, the position and Worthwhile. 
    • Interview lasts about 1 hour and is conducted in-person.

  • Step 4 - Interview with Leadership Team Members
    • Interview lasts about 1 hour and is conducted via Zoom.

About You

You are a hunter. You understand the complex world of business and are creative enough to identify solutions that can move the needle for business owners and leaders. You value relationships and that allows you to establish them quickly and then sustain them over extended periods of time, if not career-long. You have the ability to find new business opportunities and through consultative account management, prospecting, qualification, contracting, and closing those opportunities, you establish new partnerships for Worthwhile with the highest likelihood of continuous client satisfaction. You are comfortable talking to technical and business-oriented stakeholders with seniority, ranging from the enterprise C-Suite to managers at mid-market companies. You are good at asking great questions, crafting a defensible business case, enjoy giving a talk, and are comfortable presenting proposals and asking for a decision.

About Us

Worthwhile helps everyday companies transform themselves into market leaders through software and data. We utilize a proprietary Client Engagement Model that incorporates Design Thinking methodology to continuously design, build, and run digital transformation initiatives that deliver real business value in the manufacturing, financial services and healthcare sectors. Our culture is healthy, and unique – defined by our 20 specific value behaviors. This relentless focus throughout our 27 year history has enabled us to achieve an unprecedented Net Promoter Score of 92 (2x the industry average) and a 94% employee retention (also 2X industry average) which reduces business disruption and increases speed/traction toward execution. These accomplishments have allowed us to be named the #2 Best Place to Work in South Carolina for 2019 and 2020. 

Your Responsibilities

  • Prospect, research, identify, and nurture leads, referrals, and new opportunities. 
  • Establish relationships and determine prospect’s pain, goals/objectives, needs, budget, timeframes within a consultative approach.
  • Learn and effectively message Worthwhile’s USPs (Unique Selling Propositions), services, and target vertical markets.
  • Learn and execute proven sales processes to generate new revenue opportunities by focusing on qualifying leads and managing deals/sales cycle from through prospecting to close.
  • Manage and maintain a pipeline of interested prospects in Salesforce that have not purchased from the company. 
  • Represent the company by consistently demonstrating the understanding and modeling of the company's mission and values.
  • Stay abreast of and learn about all new technical applications, products, programs, and services available to customers and utilizes them whenever appropriate or timely.
  • Align the proposed corporate solution to the client’s business needs, challenges, and desired outcomes.
  • Collaborate with internal team members across client care, operations, and account management.
  • Interact and collaborate with channel, strategic, and network partners.
  • Develop and maintain strong interpersonal and communication skills: writing, live & virtual presenting.
  • Create, negotiate, and close client agreements.
  • Serve and entertain potential clients in a relational manner. This may include attending their trade shows or events, treating them to lunch, or simply dropping off coffee or breakfast at their location.
  • Intra-day regional car travel is common and overnight travel up to 50% of the time should be anticipated.
  • Ability to fit in with a variety of client office dress environments. Often this is business casual, but occasionally it is more formal.
  • Support any other initiative or project as defined by the Director of Client Relationships.

Role Expectations

  • Bachelor’s degree or relevant experience in custom software sales and/or advisory services.
  • Minimum of five (5) years successful experience within business development, consulting, or sales account management.
  • Proven track record of closing sales to meet/exceed quota.
  • Prior experience successfully working in a metric-driven/KPI environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to learn and adopt successful sales techniques.
  • Organization and time management skills.
  • At least an intermediate level in using Google Suite of products.
  • Knowledgeable with a CRM tool.
  • Executes a proven Sales Process.
  • Takes direction and feedback well and continuously Improves.
  • Strong team player in a highly intense competitive results-driven sales organization.
  • History or demonstration of working with technical or complex subject matter.
  • The following would be great to have, but are not necessarily required:
    • Existing relationships at the executive level within mid-market companies.
    • Experience selling consulting, custom software or data analytics services.
    • Experience and knowledge of Salesforce.

Compensation and Benefits

  • Base salary, plus commission.
  • Health insurance, paid time off, parental leave, education assistance, adoption assistance, mental wellness programs, expense and travel account, and other benefits.

Your Ethos

  • Long term relational thinking. Understand that the year is more important than the quarter, the relationship is more important than the transaction, and our culture is more important than all of it.
  • Perform your work in accordance with our 20 specific values-based actions.
  • Make decisions in alignment with our vision:
    • A magnet for companies seeking the most valuable software.
    • A destination for people seeking the most fulfilling work.
  • Make decisions in alignment with our mission:
    • We entertain an engagement only when the client is significantly rewarded.
    • Our employees’ fulfillment will be fueled by our clients’ success.
    • Our engagements are successful when our clients request an ongoing strategic relationship.
  • Drive deep collaboration among our team with a focus on solutions that make us more valuable to our clients.
  • Listen intently and reflectively to clients with a desire to understand before being understood.
  • Be curious and constantly improve to provide better solutions for clients.
  • Excel in communicating with clients; be clear, concise, and anticipate questions.
  • Honor your commitments: be on time, every time; deliver what you promise when you promise it.

Thank You

Your application was submitted successfully.

  • Location
    Greenville, South Carolina
  • Department
    Business Development
  • Employment Type
  • Minimum Experience